At ORT VANEK LLC , we want you to feel completely confident in your purchase, which is why we offer a 7-Day Money-Back Guarantee on all our vehicles. Here’s how it works:

The 7-Day Money-Back Guarantee begins the day you receive your vehicle. If you find it’s not the perfect fit, you can initiate a return or exchange by contacting us before 8:00 p.m. EST on the 7th day. During this period, you can drive the car up to 400 miles; any additional miles will incur a $1.00 charge per mile. You are allowed up to two exchanges, giving you a total of three vehicles to consider. However, please note that the third vehicle you select will not be covered by the 7-Day Money-Back Guarantee and cannot be returned or exchanged once accepted.

To be eligible for a return, the vehicle must not have been in an accident, damaged, altered from its original condition, or have any liens other than those related to your purchase. If you choose to keep the vehicle, we will proceed with the registration process if it hasn’t already been completed. If you opt to return the vehicle, any refundable fees will be reimbursed within 10-15 business days.

To initiate a return or exchange, simply reach out to your Agent via email or phone (Monday to Saturday: 8 a.m. to 5 p.m. EST) within the 7-day period. You can schedule the return appointment for a later date if needed. If you decide to exchange your vehicle, any credit from your previous order will be applied to your new purchase or refunded if applicable. All registration and financing will be canceled once the return process begins. During the return appointment, your Agent will guide you through the process and ensure all paperwork is completed.

Additionally, every vehicle from ORT VANEK LLC comes with a free limited warranty that covers 100 days or 4,189 miles, whichever comes first.